FAQs

Dust Hunter Residential & Commercial Cleaning FAQsDust Hunter has more than 30 years of janitorial and household maintenance experience. Below are some of the questions we are commonly asked about our services:

Q1. What contractual arrangements are required?
A. Since we aim to insure your continued patronage with each cleaning, we do not use contracts. We depend on open communications and your candid evaluation of our service. If you are happy, tell a friend if you are not (which we doubt) tell us. Please always be prepared to tell us of ways we can better serve your needs.

Q2. What will the Dust Hunter do in my house/apartment/office?
A. Our free quote allows us to better understand your cleaning needs and expectations. Our basic cleaning service includes dusting, furniture polishing, vacuuming throughout, cleaning mirrors, sweeping, bathrooms, emptying trash and changing linens (if necessary). Our specialty is our unique DEEP CLEANING SERVICE, which you may learn more about on the Services page. We will try our best to include any of your additional cleaning needs.

Q3. At what time will the Dust Hunter team be at my premises?
A. Our goal is arrive at our first client’s premises at 8:00am. Our normal work schedule is Monday to Friday from 8:00 a.m. to 10:00 p.m. Our goal is to give specific timings for cleaning at your premises and stick to it! We will always make every effort to meet your specific needs.

Q4. Should I do anything prior to the arrival of Dust Hunter cleaning team?
A. We ask that you take a few minutes to pick up clothing, toys and other obstructions or hindrances before we arrive. This will insure the team’s ability to efficiently clean your premises in a timely manner.

Q5. What is the procedure should something be damaged during cleaning?
A. First let us say that we treat every home, office and building that we clean with the greatest care and respect. If however, damage or breakage does occur while we are cleaning your premises, we will make every effort to have the item repaired (or replaced if repair is not possible). Insurance claims will be filed where appropriate.

Q6. Am I liable for worker’s compensation insurance or taxes?
A. As a property owner you may be responsible for personal liability for work-related injury and social security taxes for independent cleaning service workers, just like any other person who enters your premises. However, don’t be concerned, Dust Hunter takes care of this for you.

Q7. Do I need to provide any cleaning supplies or equipment?
A. Because everyone has their own preferences, we use the cleaning products at the premises. We will be happy to make recommendations on products that we have found best do the job.

Q8. Must I be present when the cleaning team arrives?
A. This is completely up to you. If however we are unable to access your premises for a scheduled cleaning, you may incur a lock-out charge.

Q9. What if my cleaning day is on a public holiday?
A. If your scheduled cleaning day occurs on public holiday, we will contact you to reschedule the cleaning.

Q10. What if I need to change my cleaning day?
A. Our cleaning teams are scheduled well in advance, therefore we would appreciate notice of a requirement to change cleaning days. To make a change, just call us at least 48 hours in advance.

Call our 24hr hour message service (916) 450-0502, or complete our online information request.